All consultations are by appointment. You can book a telephone or face to face appointment with a doctor or nurse by calling 01425 621188. Alternatively you can book appointments online via systmonline (above). To book online you need log on details which are available from the Practice.
There are two main types of appointments: ‘urgent’ and ‘routine’. If you need an urgent appointment for an acute problem you will usually be offered a consultation on that day in our ‘Urgent Care Clinic’ with our urgent care specialised nurse or a doctor as appropriate. Patients who would like to pre-book an appointment for on-going or non-urgent conditions will be able to do so.
When pre-booking appointments patients have the right to express a preference of practitioner, for continuity of care. For long term conditions it is recommended to stay with the same GP, this is your usual or named GP. Every effort will be made to give you access to your usual doctor however this may not always be possible. Due to demand the waiting times for these types of appointments may become quite long.
When attending appointments please keep your consultation to the one topic you have come for. If you require a longer consultation please indicate at the time of booking so as not to delay the doctor for other patients. Our appointment system is kept under constant review and if appropriate, changes will be made to further improve access.
When booking appointments via phone our receptionists are trained to ask why you would like the appointment. By indicating why you need to see a clinician our receptionists can ensure you see the most appropriate person for that problem. Be assured what you say to a receptionist is treated with the utmost confidence.
Ill young children will always be dealt with on the day. Please book an appointment as early as possible by phone (instead of online) so we can ensure they are seen as soon as possible.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.