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Coming Soon - Urgent Appointments - Telephone Triage

To enable the practice to provide a more appropriate way of handling requests for same day appointments we have a new system known as “Telephone Triage.”

The way the Triage system works is as follows:

If you contact the surgery and ask for an urgent appointment.   The receptionist will take your details and advise you that a doctor will call you back as soon as possible.

It would also be very useful when you contact the surgery if you could give the receptionist brief details of the problem.

When you are phoned back the doctor will either:

    • deal with the problem on the phone.

    • write a prescription for you to collect from the surgery.

    • ask you to come down to the surgery to see the doctor or the nurse the same day .

    • make a routine appointment for you to see a doctor or nurse.

    • arrange a home visit.

At present this system is widely practiced locally and all over the country.   Feedback from these surgeries is very promising. It increases the access of patients who definitely need face to face consultation.  We believe that this system enables us to provide a better service to our patients.

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