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Practice Management

Mrs Ceri Olsen

Ceri joined the Practice in 2004 to implement our IT initiatives and became Manager in 2005. Her experience as an operations manager in an Investment Bank is invaluable in running a busy Health Centre. She is responsible for the efficient management of the Health Centre and is happy to discuss queries, comments and suggestions regarding the day to day running of the Practice.

Administration

Our Administration team work hard to support the Doctors and the Practice team. The Administration team are responsible for keeping our practice information and patient’s medical records accurate and up-to-date. They invite patients for appointments when necessary and monitor patients who should attend the surgery for a variety of reasons. Their roles also include: Patient participation, Non-NHS work, organising vaccination programmes, The Family and Friends Test, Patient education of our services and Health conditions (such as Dementia), Appointment rotas, creating documents, arranging staff training, payroll and finance, providing ICT support, maintaining our website and ensuring we are up-to-date with national and local requirements (e.g. CQC and QOF).

Reception

Our receptionists are specially trained and do a very difficult job in trying to meet the needs of both the patients and the doctors. They will deal with your queries, appointments and repeat prescriptions as efficiently and as quickly as possible.

Secretaries

Our secretaries work hard to get your referrals to the hospitals as quickly as possible after the doctors have dictated their letters. If you have any administrative queries concerning your referral they can advise you how best to get your questions answered.

 
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